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Organizing Lessons Learned Practice For Product-Service Innovation

Research group:

Publication Type:

Journal article


Journal of Business Research



Many companies adopt lessons-learned practices to transform gained experiences into useful knowledge for future benefit. Researchers have examined lessons-learned practices in project-based organizations that primarily develop pure products or services in various disciplines and industrial sectors. However, little research exists on the lessons-learned practices in manufacturing companies offering integrated product-service combinations. Therefore, this study performs three case studies in two large manufacturing companies undergoing a servitization journey to becoming product-service providers. The study identifies ten requirements under three main categories—content, process, and technology—for better organized lessons-learned practice. Drawing from the requirements analysis, this study develops a method for representing lessons learned in product-service innovation contexts.


author = {Koteshwar Chirumalla},
title = {Organizing Lessons Learned Practice For Product-Service Innovation},
editor = {Naveen Donthu, Anders Gustafsson},
volume = {69},
number = {7},
pages = {1--25},
month = {May},
year = {2016},
journal = {Journal of Business Research},
url = {}