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From Metrics to Process: Towards a Dynamic and Flexible Performance


Publication Type:

Conference/Workshop Paper


Swedish Production Symposium 09


Performance measurement systems are challenged by today’s rapidly changing and highly competitive markets. Measures and management of these systems often fail to continuously reflect the dynamic business environment. This purpose of this paper is to discuss how to achieve a dynamic and flexible performance measurement system applicable for manufacturing sites. The analysis is based on a literature review on major performance measurement schemes, as well as a problem identified in industry. The paper introduces an industrial case where the current measurement at Operations is briefly evaluated and put in relation to the findings made in the literature study. The industrial challenges and possibilities are set as one basis for a proposed future structure. Important aspects on functionalities/abilities for future research as well as development at the case company when choosing indicators and their implementation are discussed.


author = {Mohammed Salloum and Magnus Wiktorsson},
title = {From Metrics to Process: Towards a Dynamic and Flexible Performance},
editor = {Bengt-G{\"o}ran Rosen},
month = {December},
year = {2009},
booktitle = {Swedish Production Symposium 09},
url = {}